Suppmail Suppmail = Timely attention, happy customers
A helpdesk/servicedesk SaaS to handle requests, complaints, suggestions and quotes across multiple channels, ensuring great service experiences and the satisfaction of customers, partners, and investors.
Everything you need to deliver outstanding support
Organize incoming requests, meet SLAs, collaborate with your team and learn from data.
Omnichannel inbox
Unify email, chat, phone and social messages into a single queue with routing and priorities.
SLA policies & alerts
Define response/solution times by priority and get real-time breach warnings to stay on track.
Team collaboration
Internal notes, mentions, assignments and collision detection to avoid duplicate work.
Workflows & automation
Auto-assign, tag, escalate and respond with rules, templates and no‑code flows.
Reports & CSAT
Dashboards for volume, SLAs, agent performance and customer satisfaction (CSAT/NPS).
Security & roles
Granular roles, audit logs and data protection best practices for safe operations.
Serve customers on their favorite channels
Connect the inboxes you already use and keep every conversation in context.
Connect multiple inboxes. Automatically detects threads, attachments, and signatures.
Live Chat and WhatsApp
Add live chat to your website and integrate WhatsApp or Messenger for real-time support.
Customer Portal
Allow your customers to access a web panel to submit and track their requests.
Forms
Integrate web forms to collect feedback, suggestions, complaints, and even issue reports.
Simple pricing that scales with you
14‑day free trial. No credit card required.
Starter
For small teams getting started with support.
- check_circleOmnichannel inbox (email, chat)
- check_circleBasic SLAs and macros
- check_circleUp to 3 automation rules
- check_circleEssential reports
- check_circle3 agents included.
- check_circleUnlimited clients.
Growth
For growing teams that need automation and insights.
- check_circleAll Starter features
- check_circleWhatsApp & social integrations
- check_circleAdvanced SLAs and escalations
- check_circleCustom dashboards and CSAT
- check_circle10 agents included.
- check_circleUnlimited clients.
Enterprise
For large teams with compliance and scale needs.
- check_circleAll Growth features
- check_circleSAML SSO & audit logs
- check_circlePriority support & onboarding
- check_circleDedicated infrastructure options
Main characteristics
Built for speed, collaboration and customer delight.
Fast setup
Connect channels and invite your team in minutes — no code required.
Templates & knowledge
Reuse best answers and share articles to deflect repetitive questions.
Tags & custom fields
Classify tickets to segment demand and prioritize what matters.
API & webhooks
Extend Suppmail with your own workflows and sync data with your stack.
Multilingual
Serve customers in EN/ES/FR and more with translated templates.
Mobile friendly
Manage tickets on the go from any device.
Start delighting your customers with Suppmail
Centralize requests, meet SLAs and grow with better service.
Start free trial